We've rebuilt the un:hurd app from the ground up, and the old version is being retired. To keep logging in, update to the latest version from the App Store on iPhone or Google Play on Android. Everything you've built stays exactly where it was, so once you've updated you can pick up right where you left off.
If you're on an old version and haven't updated yet, you'll be signed out and won't be able to log back in until you do.
How do I update the un:hurd app?
Updating takes about a minute. Follow the steps for your phone below.
On iPhone (iOS)
Open the App Store.
Search for un:hurd music.
Tap Update next to the un:hurd app. If you see Open instead of Update, you're already on the latest version.
Open the app and log in with your usual email and password.
Or tap this link on your iPhone to go straight to un:hurd in the App Store: Update un:hurd on iPhone
On Android
Open the Google Play Store.
Search for un:hurd.
Tap Update. If it says Open, you're already up to date.
Open the app and log in with your usual email and password.
Or tap this link on your Android phone to go straight to un:hurd on Google Play: Update un:hurd on Android
I can't see an update, or I've updated and still can't log in
If no update shows, or the app still won't let you in after updating, delete the app and reinstall it. This gives you the newest version cleanly and won't touch anything in your account.
On iPhone:
Press and hold the un:hurd app icon, then tap Remove App and Delete App.
Open the App Store, search un:hurd and download it again.
Log in with your usual email and password.
On Android:
Press and hold the un:hurd app icon, then tap Uninstall.
Open the Google Play Store, search un:hurd and install it again.
Log in with your usual email and password.
If you've forgotten your password, use Forgot password on the login screen to reset it.
Will I lose my plan, insights, credits or fans?
No. Nothing is lost. Your planning cycles, insights, saved fans and any credits are all tied to your account, not the app on your phone. As soon as you log in to the updated app, they'll be there.
Do I have to pay again?
No. Updating the app doesn't affect your membership, your billing or your credits. You're simply moving to the newest version of the app on the same account.
I use un:hurd on the web, do I need to do anything?
No. If you use un:hurd in a browser at app.unhurdmusic.com, you're always on the latest version and there's nothing to update. This update only applies to the iPhone and Android apps.
Still stuck?
If you've updated, reinstalled and still can't get in, email us at hello@unhurd.co.uk with the email address you use for un:hurd, and we'll get you back in.
Or, login to the website app and chat to us on our live chat via Intercom.