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Understanding UNI’s Subscription & Booking Model

Knowing how learners subscribe, book, and manage lessons will help you work smoothly on UNI Learn and keep your schedule filled.

Connie K avatar
Written by Connie K
Updated over 2 months ago

1. How Subscriptions Work

  • Monthly Renewal – Learners subscribe to a plan that automatically renews each month.

  • Weekly Lesson Plan:

    • 1 lesson/week = 4 lessons per month

    • 2 lessons/week = 8 lessons per month

  • Mid-Month Start – If a learner starts mid-month, the number of lessons is adjusted based on remaining full weeks.

    • Example: If subscribing to 2 lessons/week on Nov. 7 and 3 full weeks remain, the learner pays for 6 lessons.

2. Trial & Regular Lessons

Trial Lessons (25 minutes)

  • Designed for learners to meet you and sample your style.

  • Suggested Structure:

    1. Build rapport (0–3 mins)

    2. Assess learner’s level (3–8 mins) – use CEFR levels (A1–C2) where applicable

    3. Set learning goals (8–15 mins)

    4. Live activity (15–23 mins)

    5. Feedback & next steps (23–25 mins)

  • Commission: 100% retained by UNI (mentors are not paid for trial lessons).

Regular Lessons

  • Adapt to learner needs and goals.

  • Provide feedback, assign optional homework, and adjust plans regularly.

  • If you cannot conduct a lesson due to special circumstances, report it to UNI Support.

3. Scheduling & Flexibility

  • Custom Scheduling – Learners can book individual lessons or set up recurring weekly sessions.

  • Rescheduling/Cancellations – Learners must cancel or reschedule at least 12 hours in advance to avoid charges.

  • If cancelled late, the lesson is still paid to you.

  • Communicate proactively with learners if you need to reschedule.

4. Extra Lessons

  • Learners can purchase extra lessons within their subscription period for more flexibility.

5. Cancelling Subscriptions

  • Learners can cancel anytime via their dashboard.

  • Refunds for unused lessons are issued as UNI credits.

  • Scheduled lessons in that subscription are cancelled automatically.

  • Pro Tip for Mentors: Suggest learners wait until after their last scheduled lesson before cancelling.

6. Lesson Confirmation & Payments

  • Learners confirm lessons after completion.

  • If they do not:

    • Reminder sent after 24 hours.

    • Auto-confirmation after 72 hours.

  • Payments are released to you after confirmation.

💡 Tip: Clear communication before and after booking increases learner satisfaction and retention.

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