1. Learner Cancellations & Rescheduling
Cancellation – Learners can cancel a booked lesson without charge if done at least 12 hours before the scheduled start.
Late Cancellation – If cancelled within 12 hours, the learner is charged in full, and you still receive payment.
Rescheduling – Learners can reschedule a lesson if done at least 24 hours before the scheduled start.
2. Mentor Cancellations & Rescheduling
Avoid cancelling unless absolutely necessary.
Always inform the learner and reschedule in advance to avoid disputes.
Repeated last-minute cancellations may result in lower visibility or account action.
3. No-Show Policy
Learner No-Show
If the learner does not join the Zoom session within 15 minutes of the start time without prior notice, it is marked as a no-show.
You will receive full payment for the missed session.
Mentor No-Show
If you do not join within 15 minutes without notice, the session is marked as your no-show.
$5 will be deducted from your deposit and paid to the learner.
Frequent no-shows can result in reduced visibility or account suspension.
4. Late Arrival Rules
Learner Late Arrival
Wait up to 15 minutes.
If they arrive within that time, continue the lesson until the original end time.
If they arrive after 15 minutes, it is treated as a no-show.
Mentor Late Arrival
If you are late, complete the full lesson duration whenever possible.
If you cannot make up the time in the same session, coordinate with the learner for an alternative solution.
If you are over 10 minutes late, $5 will be deducted from your deposit and given to the learner.
5. Best Practices to Avoid Issues
Keep your calendar up to date.
Communicate promptly if you need to adjust a booking.
Use UNI Learn messaging for all schedule changes—avoid off-platform communication.
💡 Tip: Consistency and punctuality help you build trust, keep learners engaged, and attract more repeat bookings.