Here’s how to make every interaction productive and professional.
1. Keep All Communication on UNI Learn
Use the platform’s messaging system for all learner interactions.
This protects your privacy, keeps records for dispute resolution, and ensures you follow UNI Learn’s No Off-Platform Contact policy.
2. Confirm Plans Before Each Session
Send a short message before the session to confirm the time and agenda.
Ask the learner if there’s anything specific they want to focus on.
If they’re working on a Learning Project, review any updates in advance.
3. Be Responsive
Aim to reply to learner messages within 24 hours.
Even a quick acknowledgment helps build trust.
Use concise, clear language, especially if the learner’s first language isn’t yours.
4. Give Constructive Feedback
Offer feedback that’s specific, actionable, and encouraging.
Balance praise for progress with suggestions for improvement.
Tie feedback to the learner’s stated goals and milestones.
5. Keep Learners Engaged Between Sessions
Share optional practice activities or reflection questions.
Encourage them to update their Learning Project or progress notes.
Check in occasionally if there’s a long gap between lessons.
💡 Tip: Communication is part of the mentorship experience—learners who feel heard and supported are more likely to stay motivated and continue booking sessions with you.