At Unibuddy, we believe user safety is paramount and that our Admins should have the ability to intervene in conversations on their platform if the situation warrants it.
In an event where you've identified the need to intervene in a conversation, it will be an opportunity to make the most of this functionality.
log into your University Dashboard and select the Conversations tab located on the navigation bar.
Click on the conversation you'd like to mitigate, then select the Message Prospect option.
3. Once you select that option, you can then type in and send your customized message to the Prospective Student. This will effectively resolve the conversation on the Admin side, and the conversation will still appear in the Ambassador's inbox.
4. Once you send your message to the Prospective Student, they are notified that they've been contacted by the University and ensured that their personal details will not be shared.
If the Student replies to your message, you or another Admin user can message them once again by following the same steps listed above.
PLEASE NOTE: If one of your Student Ambassadors is unsure of how to transfer a conversation to a University Admin, please send them the article below: