I am a Student/Staff Ambassador
How-tos, resources, and training for Unibuddy student and staff ambassadors
Introducing Your New Unibuddy Ambassador App 🎉All your ambassador tasks in one app, without the hassle.
Troubleshooting
Something not working as expected? See solutions here!
Troubleshooting: I can’t log in or I’m having issues with my accountHaving trouble logging in, seeing a blank page, or getting stuck on the Unibuddy logo? Try the steps below.
Troubleshooting Tips: I can't upload my blog post or video contentHaving trouble uploading a blog post or video? Here are the most common reasons and how to fix them.
Why am I not receiving SMS notifications for chats?Have SMS notifications switched on, but haven't received one? Here's why
Getting Started
Webinar recordings, FAQs, and ongoing training for Unibuddy ambassadors
How to Be a Great Unibuddy AmbassadorTips and guidance on how to best represent your institution as a Student Ambassador
Getting Started as a Unibuddy Ambassador: Mandatory Training and MaterialsTraining and resources to set you up for success with Unibuddy
How do I join Unibuddy as a Student or Staff Ambassador?
Getting Started as a Unibuddy Ambassador: Content CreationTips and ideas for creating your own Ambassador Content - from blog posts to engaging videos
Getting Started with Unibuddy: Navigating conversations with studentsWhat kinds of questions you might be asked, and what to do if you don't know the answer
Unibuddy & Your Responsibilities as an Ambassador
Undergraduate or Postgraduate: Setting up your Ambassador profileKey differences between Undergraduate and Postgraduate profile prompts when creating your Unibuddy Ambassador account
How do I edit my profile?A step by step guide to editing the information displayed on your Ambassador account
Staff Ambassadors: How do I update my new Role or Department?If your role or job title has changed, or you are working within a new department - this article explains how to update your staff profile!
How do I add multiple Majors & Minors to my Ambassador profile?How to list more than one course or program elective on your Unibuddy Ambassador account
Can I customise the message students see when they start a chat with me?How you can personalise your welcome message to greet students in your own words
How do I edit my notification settings?Editing your communication preferences for your account
How can I change my email address?I'd like to update / change the email address linked to my Unibuddy ambassador account!
How do I view my Ambassador Time Spent?How to view and track where you are spending your time as a Student or Staff Ambassador
How to Transfer a Conversation to a University Admin, Staff, or Student AmbassadorYou're not expected to know all of the answers! If you're stuck on a query, here's how to forward / transfer to the relevant contact
Can multiple Ambassadors who use the same account sign into the Ambassador Dashboard at the same time?
How do I change from a Student Ambassador to Alumni?
What happens when I graduate (student) or leave my role (staff)?Deactivating your account after you leave your institution
Using Saved AnswersSaved Answers help you respond more quickly and consistently when chatting with prospective students
How to add Saved Answers
Best Practices
Resources, tips, and recommendations
Balancing Your Time as a Student Ambassador ⏳Tips on managing your time productively, and balancing your Ambassador responsibilities with your studies and social life
What makes a great Unibuddy message?Ways to create great messages for your prospects
What if I don't know the answer to a question?How to handle student messages and prospect questions when you are unsure of the correct answer
Staff Ambassador Guide: Practical tips and best practicesBest practices for engaging students on Unibuddy Chat as a Staff Ambassador
How do I receive more or fewer messages from students?Encouraging more messages from students to your inbox - or decreasing the number you are receiving!
How do I come up with ideas for Content?How to get new ideas flowing for your blog posts, social media posts, and video content
What should I title my content?
How can I upload bite-sized video content?As a Unibuddy student ambassador, you can upload video content directly your phone
How do I create video content?Create reel-style short videos or vlogs to share on the Unibuddy platform.
How do I create a blog?Creating my first blog on the Unibuddy platform
How do I edit my content?Ambassador content (Blogs)
How do I view my own content?Ambassador content (Blogs)
Can I upload multiple images to my content?Ambassador content (Blogs)
Safety and wellbeing
Advice and recommendations on staying safe in digital spaces, and student welfare
Staying Safe on Unibuddy Chat & CommunityA guide for Student Ambassadors on safety in online spaces and digital wellbeing
Should I share personal information on Unibuddy?Protecting your personal information during prospect conversations
How do I block a prospective student from messaging me?Instructions on blocking a prospect from sending you messages
Can a "blocked" prospect still view past conversations?
How should I reply to an inappropriate message?Ways to respond to inappropriate messages from a prospect