CONTENT

  • How to Turn on SMS Notifications.
  • How to Opt-in a patient.
  • How to Opt-out a patient.
  • How can a patient opt-in after previously opting out?
  • SMS Notifications FAQs

How to Turn on SMS Notifications

(click on animation to enlarge)

You can turn on SMS notifications by going to Account > Subscription, and turning on the SMS switch.


How to Opt-in a Patient

(click on animation to enlarge)

There are several ways in which you can opt-in a patient:

  • You can opt-in all patients when you turn on the SMS switch in Account > Subscription.
  • You can opt-in a patient in Reports > SMS Management. Simply by turning on the toggle switch for that patient.
  • You can opt-in a patient within the Personal tab of a patient's file.
  • The patient can opt-in during the onboarding process.

How to Opt-out a Patient

A patient can be opted-out of text messages by doing the following:

  • The patient can reply "Stop" to the text message notification they received.
  • You can opt-out a patient in Reports > SMS Management. By simply turning off the toggle switch for that patient.
  • You can opt-out a patient within the Personal tab of a patient's file.

How can a Patient Opt-in after previously Opting out?

(This is an image of the Online Booking page. Click on image to enlarge)

If a patient opted-out of text messages before, but now wants to opt-back in, they will need to take the following steps:

  • Reply Unstop to the text notification they received. This will remove the phone network block from that number.
  • Go through the online booking or onboarding process, and opt back in to text messages. The onboarding process can take place on the iPad in your office, or the Manage My Appointment button from their email notification.

If the patient is unable to find the original text message, reach out to us at support@unifiedpractice.com and we'll provide you with the phone number your patient can use to reply "unstop."


SMS Notifications FAQs

If you have additional questions about SMS notifications, please click on the article below:

Did this answer your question?