How to set up an automatic reply for negative feedback from your computer?
In the Reviews dashboard, click on the Management tab. Start off by toggling on the Automatic Reply button to make sure that the system is properly configured. Then input the best email address to reach your team. Ideally, you select a group inbox that more than one person has access to. Set up the Response Delay between a 5-7 minute time window to add a personal touch to your response.
Once you have saved all the updates, scroll down to the Notifications section and enable the alerts for the corresponding company users who should be notified by toggling to Yes or No.
How to set up an automatic reply for negative feedback via the mobile app?
You can also access this from the mobile app by going to Review Settings. Click on the gear icon on the upper right corner and open the Auto Reply section to update your email address, response delay time, as well as the custom message.
When done, press the Save button to capture all the changes.
Then go to the Notifications tab to enable the Negative Feedback email for your team.
