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Setting up your custom domain

Set up custom domains and SSL to reflect your company’s brand on your QR codes.

Written by Allison Murdoch

Take QR Code personalization to the next level with custom domains. Add your custom domains to boost audience engagement and trust in your brand.

Dynamic QR Codes in Uniqode resolve to a redirect URL managed by the platform. By default, scans redirect through Uniqode’s short domain. However, users on certain plans can use a custom domain to brand their QR Codes.

Additionally, Uniqode allows you to assign alternative domains (e.g., qrcodes.pro) during the QR Code creation process, providing more flexibility in domain customization.

Prerequisites

Custom domain is available as an add-on on the Plus plan and is included in Business+ plans. It is not available on the Essential plan. On the Business+ plan, the number of custom domains included is configurable to suit your business needs.

Note: Uniqode does not support changing the default domain for the entire account. Each QR code must be manually assigned a domain during its creation.

Additionally, if you control the DNS for a custom domain, you can migrate QR codes to Uniqode without disrupting existing printed codes.

Pricing

The Custom Domain add-on on the Plus plan costs $1,688 annually, plus applicable taxes. On the Business+ plan, pricing depends on the number of custom domains you choose — for example, 1 custom domain costs $4,788 per year, while 2 custom domains cost $5,288 per year, both billed annually.

Here's how you can set up your custom domain on Uniqode:

Step 1: Go to ‘Domains’

Login to the Uniqode dashboard, go to ‘Account’ on the top right of the screen, and choose ‘Domains’ from the dropdown list.

Step 2: Enter domain details

Click ‘Add Now’ or ‘+ Add Domain’.

Add the URL of the domain you want your QR Codes to point to under ‘Domain hostname’. For this article, let’s create a custom domain for www.mcgeesecurity.info.

Click ‘Add’ to finish.

Note: Changing the domain for existing or already-printed QR codes will regenerate the QR image, overwriting the original QR code asset. This means any printed or shared versions of the original code will stop working. If your QR code has already been distributed, it is not recommended to change the domain. QR codes are tied to specific redirect URLs. Changing the domain rewrites the redirect URL, effectively creating a new QR code image.

STEP 3: Configure your domain

If the entered domain details are correct, you should see your domain name under ‘Custom domains’.

Click ‘Configure’ to get the relevant CNAME, Host, and Value details in a pop-up such as the one below:

Add "qr" as CNAME host in DNS and add the value shown above as "value"

to your domain’s DNS records. You will need to add both CNAME values to configure your custom domain. Refer to your domain host to find out how to add CNAME records.

Note:

a. A DNS configuration maps a URL to an IP address and helps connect websites to the outside world.

b. Your domain host is where you purchased your domain name for your website, eg: GoDaddy, DuckDuckGo, Enom, or Name.com.

c. The procedure to configure DNS records is unique to the service provider of your domain.

Once your custom domain is set up, go to ‘Profile’ → ‘Domains’ to check the status of your domain. You should see a pop-up like this once it’s configured:

How to assign a custom domain to an organization

Updating the organization's custom domain ensures that QR codes under that organization will not revert to an old domain.

Step 1: Select the organization to configure

Go to ‘Account’ → ‘Organizations’. Choose the organization you want to update and click on ‘Edit organization’ to begin.

Step 2: Assign a custom domain to an organization

You will see a pop-up as shown below. Choose your custom domain from the drop-down menu.

If the domain details entered are correct, you will see a pop-up as shown below:

Note: Your domain service provider may take up to 24 hours to add a CNAME to the DNS settings. If you still see your Uniqode custom domain status as “Unconfigured” after 24 hours, please contact support@uniqode.com

Now, all QR Codes created under this organization will point to a URL of your custom domain.

Troubleshooting Common Domain Issues

If QR codes or links using a specific domain (e.g., uniqode.io) fail to load, but other domains work, the issue may be related to network restrictions. To troubleshoot:

  • Test the QR code or link using mobile data instead of Wi-Fi. If it works, the network may be blocking the domain.

  • Contact your IT team to unblock the domain and review firewall or security settings that might be filtering access.

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