🧼 TL;DR:
Message us in the chat bubble or email support@uniteam.us. We aim to respond within 1 business day, depending on volume.
💬 Option 1: Use the In-App Chat
You can reach us directly from inside the help center:
Click the chat bubble (bottom-right corner on web)
Type your question or issue
Attach screenshots if it helps us understand faster
We’ll reply as soon as possible—usually within 1 business day.
📧 Option 2: Email Our Support Team
Prefer email? Send a message to:
Include:
Your name and email used for Uniteam
A description of the issue
Any relevant screenshots or error messages
The device and browser you’re using (if on web)
⏳ Response Times
Our team operates during standard business hours.
We aim to reply within 24 hours on weekdays, though it may take longer during peak times.
If your issue is urgent (e.g., login or access issues for multiple users), flag it in the subject line or message.
💡 Pro Tip:
Check the Troubleshooting & FAQs section first—you might find a quick answer there!
Example: Forgot your password or can’t post in a feed? We've got step-by-step fixes ready.