Can employees enroll in UPC via a ben admin system integration to make HR’s life easy?
Yes! Because we’re unique in the pet segment by being a true group product, we can integrate with most benefit administration systems to make it easy for members to enroll and easy for HR to administer via an EDI connection to your payroll system.
If you don’t set up an integration with your ben admin system, employees will enroll at unitedpetcare.com/enroll.
Is there a group size minimum?
No – we have no participation minimums and don’t say no to integrating with groups large or small.
Do people actually enroll? It’s been reported that pet insurance participation is consistently low, even though employees often ask for a pet benefit.
Yes! We consistently see enrollment rates that are 5-10x industry benchmarks for pet insurance.
We are able to offer low, flat pricing that makes it easy for employees to afford our plan, and our zero-restrictions-on-pets philosophy means that anyone in your company can get value from the program, not just those whose pets qualify.
Does UPC provide marketing materials for Open Enrollment?
Of course – we provide all educational marketing materials (including Spanish versions) and templated communication emails on demand, with bespoke materials available for large groups upon request.
What does HR do if employees have questions about UPC?
Send them to us, early and often! Our Customer Support team is happy to field any employee questions via phone, email, or live chat.
Our marketing materials make sure employees understand our program during Open Enrollment, and we have a new member onboarding program to teach new members how to make best use of their membership.
Do employees have to select a primary care veterinary clinic when they’re enrolling?
No; employees can select their primary care vet at any point during their membership.
What if an employee wants to switch their vet, can they do that?
Yes – members can update their vet directly in their member portal; HR doesn’t have to be involved at all.
How does HR know when to update deductions?
When you set up an EDI connection with UPC, your UPC payroll deductions will happen automatically. If you don’t set up an EDI connection and members enroll in our website, you will receive system-generated emails from UPC with each member change so you know what payroll deductions to update.
Does HR get a direct view into who is enrolled and their number of pets?
Yes – you will get access to your Employer Portal, where you can review all active members at your company, see your invoices, access marketing materials, and more.
What restrictions on enrollment periods does UPC have?
None – we do not restrict enrollment to only open enrollment and qualifying life events, so employees can enroll in UPC at any point during the year.
How does invoicing work?
We send invoices on the 5th of every month, with payment due by the end of the month. You can pay via a variety of different methods:
Recurring ACH (recommended as easiest for employers)
One-time ACH
Check
Recurring credit card payment
One-time credit card payment
What is the employee commitment period, and how do they cancel?
The first year of UPC membership is for one year and is then month-to-month thereafter. That said, if an employee’s pet passes during their first year, we will not force them to stay in program until their year is complete.
To cancel their memberships, members should either unenroll via your ben admin system if you have an EDI connection, or call our Customer Support team if you don’t.
What if an employee terms?
If you are set up with an EDI connection, we will receive terms on the file your system passes to us. If you aren’t set up with an EDI connection, we will rely on you to update terms in your Employer Portal so we remove termed employees from your invoices moving forward.
Your termed employee’s UPC membership is portable, and departing employees can add a new form of payment shortly after their term date to keep their UPC membership at a discounted rate of $17.50 for the first pet ($16.50 for each additional). We will also provide a complimentary month of UPC membership.
What if an employee doesn’t find their vet in the UPC network?
If an employee has questions or concerns about our vet network, please send them to our Customer Support team and we’d be happy to help them.
UPC is more than savings at the vet – many members happily enjoy their membership due to the value they receive from non-vet ways to save on their pet’s healthcare, such as our 24/7 Virtual Care line, the Fido Vet Spending Card by medZERO*, and the Pet RX prescription discount card.
Does UPC offer savings at emergency vets?
We do have a limited number of emergency vets in our major metro regions who offer savings to UPC members. We also offer the Fido Vet Spending Card by medZERO* as a way to help pay for unexpected large vet bills, at no additional cost.
*For complete program details, including eligibility and terms, visit https://get.medzero.com/fidoupc. Fido by medZERO is administered by medZERO. Terms apply.