Here is a helpful tutorial video on the vet portal for your team: Navigating the UPC Vet Portal
Accessing the Vet Portal
To access the Vet Portal:
Navigate to the Vet Portal login page.
Enter your email address and password.
If this is your first time logging in, follow the activation instructions here.
If the steps above do not resolve your issue, please see the Need Additional Help? section at the bottom of this article.
Troubleshooting Login Issues
If you are having trouble accessing the Vet Portal, try the following:
Confirm you are using the correct email address.
Use the “Need help signing in?/Forgot Password” option to reset your password.
Check your spam or junk folder for password reset or activation emails.
Try logging in through incognito mode on your browser. (Sometimes too many attempts causes errors).
Verify that your clinic has an active Vet Portal account.
If the steps above do not resolve your issue, please see the Need Additional Help? section at the bottom of this article.
Updating Clinic Information
To update your clinic's information, please notify the UPC Veterinary Team of the requested changes at vetsupport@unitedpetcare.com.
Common updates include:
Practice manager changes
Phone number updates
Email address updates
Website updates
Address changes
Pricing changes
Types of pets seen
Keeping your clinic information current helps ensure members receive accurate information when selecting a veterinary provider.
Confirming a UPC-Covered Pet
Before providing UPC savings, verify that the pet is eligible to receive them at your clinic. Verify first by looking at the digital ID card presented by the pet parent.
To locate a pet in the portal:
Navigate to the Pet Roster tab.
Search using the pet name, member name, member ID, email address, or phone number.
If the pet appears in the search, they are on your roster and the pet is eligible to receive UPC savings at your clinic.
If you cannot locate the pet:
Confirm the spelling of the pet's and member's information.
Try searching using a different search field.
Confirm that your clinic has been selected as the pet's UPC provider.
If the steps above do not resolve your issue, please see the Need Additional Help? section below.
Need Additional Help?
If you need assistance with Vet Portal access, member verification, clinic information updates, or locating resources, our team is happy to help.
Email: vetsupport@unitedpetcare.com
Phone: (877) 872-8800 ext: 2
When reaching out, please include your clinic name and a brief description of the issue so we can assist you as quickly as possible.