How Partnered Clinics Get Paid
UPC clients pay your clinic directly at the time services are rendered after the applicable savings have been discounted from their invoice by your team.
In addition, participating clinics receive a monthly provider payment from UPC based on the number of active UPC-covered pets assigned to the clinic. This payment is given whether the pets visit the clinic or not.
Payments are issued via mailed check or ACH direct deposit if signed up.
When Are Monthly Payments Issued?
Monthly provider payments are typically processed during the first week of each month.
If a payment date falls on a weekend or holiday, processing times may vary slightly.
Updating Billing Information
If your clinic needs to update billing information, including banking details, tax information, or the legal business name associated with payments, please reach out to our billing department accountspayable@unitedpetcare.com or call us at (877) 872-8800.
To avoid payment delays, please notify UPC as soon as changes occur.
Submitting or Updating a W-9 or ACH Form
W-9 and ACH forms can be downloaded below.
To update your information:
Complete the appropriate form(s).
Submit the completed documents to accountspayable@unitedpetcare.com.
Allow time for processing before the next payment cycle.
Please ensure all information is complete and accurate to avoid payment delays.
Downloadable Resources
Need Additional Help?
If you need assistance with Vet Portal access, member verification, clinic information updates, or locating resources, our team is happy to help.
Email: vetsupport@unitedpetcare.com
Phone: (877) 872-8800 ext: 2
When reaching out, please include your clinic name and a brief description of the issue so we can assist you as quickly as possible.