Important: Any changes to your clinic's UPC savings schedule or participation details must be communicated to and approved by UPC before they take effect. Until updates have been reviewed and confirmed by UPC, clinics are expected to continue honoring their current UPC savings schedule for eligible pets.
Viewing Your Clinic's UPC Savings Schedule
Your clinic's UPC savings schedule can be found on the Overview page within the Vet Portal.
The savings schedule outlines the discounts available to UPC-covered pets at your clinic and should be referenced when applying UPC savings at checkout.
Updating Your Clinic's UPC Savings Schedule
If your clinic would like to update its UPC savings schedule, please contact the UPC team with the requested changes.
UPC will review the proposed changes and work with your clinic to ensure the revised savings schedule is accurately reflected in our records and member-facing materials. Drastic changes may require a resigning of your agreement and or a change to your monthly revenue share.
To help prevent discrepancies for pet parents, please notify UPC as soon as possible when savings changes occur. Please note if changes are approved, they will go into effect within 30 days to allow the current members time to review the changes.
What Happens if My Clinic's Pricing Changes?
If your clinic updates its standard pricing, UPC should be notified if the changes impact your UPC savings schedule.
Depending on the change, UPC may need to update member-facing materials, savings schedules, or program records to ensure accurate information is communicated to members.
Providing advance notice helps create a smooth experience for both your clinic and UPC members.
Reporting Clinic Updates
Please notify UPC whenever there are significant changes to your clinic, including:
New practice manager
Clinic ownership changes
Clinic name changes
Address changes
Contact information updates
Website updates
Keeping your clinic information current helps ensure members can easily locate and contact your practice.
Setting Up UPC Discounts in Your PIMS
Many clinics choose to create UPC discount codes within their PIMS to help staff quickly apply savings at checkout.
Because setup varies by software provider, UPC does not provide software-specific instructions at this time. However, most clinics create discount codes or service adjustments that correspond to their UPC savings schedule similarly to senior or military type of discounts.
We recommend working with your software vendor or internal administrator to determine the best setup for your system.
Clinic Spotlight Opportunities
UPC loves highlighting the amazing veterinary clinics in our network. Clinic Spotlights give your practice an opportunity to showcase your team, services, and what makes your clinic unique to UPC pet parents.
If you are interested in being featured, complete the Clinic Spotlight Form and share information about your practice, including:
Clinic highlights
Services offered
Team information
Photos of your clinic or team
Our team will review submissions and identify opportunities to feature clinics in future UPC communications.
Vet Referral Flyer: Help us grow the UPC network! If you know of a fellow veterinary clinic that would be a great fit for our program, please share this digital referral flyer.
Client Flyer: Here is a link to a digital member flyer. If you have any clients that you think would be interested in joining UPC, please share!
Need Additional Help?
If you need assistance with Vet Portal access, member verification, clinic information updates, or locating resources, our team is happy to help.
Email: vetsupport@unitedpetcare.com
Phone: (877) 872-8800 ext: 2
When reaching out, please include your clinic name and a brief description of the issue so we can assist you as quickly as possible.