You can sell to customers in foreign currencies by combining Sell Price Tiers with Unleashed's currency settings. When set up correctly, the right prices populate automatically when you create a Sales Order for a customer.
Set up your currencies
Before you can sell in a foreign currency, the currency must exist in your Unleashed account. Your base currency is set under Settings > Company and cannot be changed after your first transaction, so make sure it's correct before you begin.
To add a new currency:
In Unleashed, go to Settings > System Settings, then click Currency Rates.
Select the currency from the Currency Selection drop-down menu.
Enter a default Buy and Sell rate to convert the currency to your base currency.
Click Save.
Important: Currency rates in Unleashed are static and won't update automatically. You can update them manually in Settings > System Settings > Currency Rates at any time. Once a rate is set, you can also edit it on individual Sales Orders before completing them.
Set up currency-based Sell Price Tiers
Sell Price Tiers let you assign different prices per currency. Once a tier is linked to a customer, their Sales Orders will automatically use the associated prices, provided Customer Pricing and Quantity Prices are not in place for the customer.
Step 1: Name your Sell Price Tiers
To set up your tiers:
In Unleashed, go to Settings > System Settings, then click Sell Price Tiers.
Update the tier names to reflect each currency, for example, USD Tier or EUR Tier.
Click Save.
Step 2: Add currency prices to your products
Once your tiers are named, you'll need to set the price for each currency on each product.
To update an individual product's sell price :
Open the product record, then click the Sale tab.
Click Sell Price Tiers, then update the Current Price for each tier with the product's price in that currency.
Click Save.
You can update your products' sell price tiers in bulk using the Import Products template.
⚠️ Important: Unleashed does not automatically convert prices between currencies. Each Sell Price Tier for non-base currencies must be updated manually. For example, if you use GBP Sell Price Tiers, you need to maintain separate price values for each currency and update them whenever you implement a price increase.
Step 3: Assign a Sell Price Tier to a customer
To make sure the right prices appear on a customer's Sales Orders, link the appropriate tier to their record.
Open the customer record.
In the Details tab, select the appropriate tier from the Sell Price Tier drop-down menu.
Click Save.
📌 Note: A customer's currency cannot be changed after a transaction has been completed for them. Make sure the currency is correct before raising any orders.
Create a Sales Order in a foreign currency
Once a customer is set up with a currency-based Sell Price Tier, their Sales Orders will automatically use the correct currency and prices.
Create a new Sales Order for the customer.
Check the Exchange Rate field, labelled in the format 'base currency to customer currency', and edit the rate if needed before completing the invoice for the order.
Add products in the Order Lines tab. The Unit Price will populate from the customer's Sell Price Tier.
Review the order totals, which show the sales total in both the customer's currency and your base currency.
Troubleshooting tips
Prices on a Sales Order are not reflecting the customer's Sell Price Tier
If you encounter unexpected pricing on a sales order:
Verify the Sales Order details, including the full order number and prefix, to ensure you are reviewing the correct order.
Check the pricing hierarchy to identify which rule is being applied (Quantity Price, Sell Price Tier, or Default Sell Price).
Navigate to the product’s Sale tab and review the Quantity Prices. If a row matches the ordered quantity and shows an unexpected price, update or delete it to ensure the correct price is applied to future sales orders.
For multi-currency setups, ensure all relevant Sell Price Tiers are updated to reflect current pricing.
A product's price in a Sales Order will not automatically update if the product's pricing data has changed after creating the order. If the price on an open Sales Order does not match the product's customer pricing, quantity pricing or sell price tier, delete the product's order line from the Sales Order and re-add it. The latest version of the product's price will then used.
The currency option is greyed out for a customer
This happens when there are transactions already associated with the customer. If no completed transactions exist, delete any open Sales Orders and then try changing the currency again. If completed transactions exist, the currency cannot be changed and you'll need to create a new customer record with the correct currency.