SKU remapping ensures that products in your account are properly configured and aligned with Shopify. Proper mapping helps avoid issues like incorrect inventory updates or sales discrepancies.
In most cases, simply remapping the product with Shopify will resolve an order import or stock error, allowing you to re-attempt importing the order or updating the product's availability successfully. For more details on identifying and resolving errors between Shopify and Unleashed, see Shopify Connection Log & Common Errors.
Steps to Remap Products
From your main menu, go to eCommerce Hub > Shopify > Manage your Products tab.
Scroll to the bottom of the page to find Remap Product by Code.
Enter the product's code/SKU in the Product Code field.
Select Remap Product.
In the pop-up window "Remap Product", select Yes.
Ensure the product is ticked against your Shopify store in the Manage your Products list.
Click Save Configuration.
Verifying the remapping process
You can check if a remap has been successful by going to the Connection Log tab after performing the remap. If successful, two DEBUG messages will be logged:
"Mapped 1 products": This message confirms a product has been mapped to a SKU in Shopify.
"Remap Shopify Product 'ProductCode/SKU' for ShopifyStore is completed": This message confirms that the specific product record has been mapped to a specific Shopify Store's matching SKU.