The Remap Product Code function re-establishes the connection between your Unleashed product SKUs and their corresponding products in Shopify. This feature is essential when products become disconnected or misaligned between the two systems, which can cause inventory sync errors or order import failures.
Why would a product need remapping?
Use the Remap Product Code function to resolve:
Order import errors: When orders from Shopify fail to import due to product mapping issues.
Inventory sync problems: When stock levels aren't updating correctly between systems.
Product configuration misalignment: When products exist in both systems but aren't properly linked.
SKU discrepancies: When product codes don't match between Unleashed and Shopify.
Remapping ensures your inventory data flows accurately between systems, preventing overselling and maintaining reliable stock information across all sales channels.
How to Remap a Product Code
Navigate to eCommerce Hub > Shopify > Manage your Products tab.
Scroll to the bottom of the page and locate the Remap Product by Code section.
Enter your product's SKU/code in the Product Code field.
Click Remap Product.
In the confirmation pop-up, select Yes to proceed.
At the top of the Manage Your Products tab, search for the product.
Ensure the product is ticked against your Shopify store.
At the bottom of the page, click Save Configuration to apply changes.
Next steps
After remapping, check the Connection Log tab to confirm the process worked correctly. Look for these two DEBUG messages:
"Mapped 1 products" - Confirms the product has been successfully mapped to Shopify.
"Remap Shopify Product '[ProductCode/SKU]' for [ShopifyStore] is completed" - Confirms the specific product is now linked to your Shopify store.
Once remapping is complete:
You can re-attempt importing any failed orders.
The product's availability and inventory levels will resume normal inventory synchronization between systems.
For additional troubleshooting guidance, refer to Troubleshooting Shopify integration errors.