When a Shopify Order fails to import, an error will be logged in the Shopify integration's Connection Log for up to 7 days. After any noted errors have been resolved (see Troubleshooting Shopify integration errors), manually re-attempt importing the order.
To find and import missing orders over a given date range:
From the main menu, go to eCommerce Hub > Shopify > Configure > Manage your Data.
In the Import Mission Orders section, enter the date range to populate missing orders by their order date.
Click "Find", and all missing orders will be listed by their Shopify Order Number.
Click "Import".
To import missing orders by their Shopify Order Number:
From the main menu, go to eCommerce Hub > Shopify > Configure Shopify shop > Manage your Data.
In the Import Mission Orders section, enter each missing order's Shopify Order Number in the free text field. Separate multiple orders by commas or a new line.
Click "Import".
🤓 Tip: A maximum of 50 missing Shopify orders can be manually imported at any one time. If more than 50 missing orders need to be re-imported, we recommend waiting 15 minutes between each group of 50 that is imported.