What happens if customer sales, product or stock-on-hand details do not come across when the integration process is completed?
Go to the Connection Log page and view the invoice or sales number that is missing, locate the number and remedy.
Where should I enter my purchases, in Lightspeed or Unleashed?
If you have the Stock On Hand Export check box ticked, you will want to do all purchases in Unleashed. If it is not ticked then it is up to you. However, you will then need to manage the stock separately.
Can I enter sales directly into Unleashed when I have Lightspeed integrated?
Yes, it will work the same way. Lightspeed would simply be feeding sales in automatically.
Can I import my products and stock on hand from Lightspeed?
Yes but only once. It will only pull across products that do not exist in Unleashed. This includes;
Products
Stock On Hand, and
Stock On Hand value.
What happens to Never Diminishing Products when integrating with Lightspeed?
If you have products that are marked as 'Never Diminishing' in Unleashed; they will be pushed into Lightspeed as standard products. However, you can edit the product in Lightspeed and unmark the stock tracking option. This will amend the product and change it to a 'Never-Diminishing product.'
This is also the same process coming back from Lightspeed into Unleashed.