The Email Log is a comprehensive tracking system that allows you to monitor all emails sent from your account. This feature provides visibility into email delivery and helps you confirm whether specific emails have been sent to recipients.
The Email Log captures emails sent for various transaction types across your account, including:
API Usage notifications
BI Scheduled notifications
Credit
Export Template
Packing Slip
Pick List
Purchase Order
Sales Invoice
Sales Order
Sales Quote
Ship Note
Supplier Return
Warehouse Transfer
📌 Note: While the Email Log shows that emails were sent, it does not store the actual email content or attachments for viewing after delivery.
Using the Email Log
You can use your account's main Email Log, found in Settings > Security > Email Logs, to review all emails sent from your account, or you can click on "View Email Log" at the bottom of a transaction's page to see a log of the emails sent for that transaction.
Filter the Email Log
By default, the Email Log page displays all emails sent from your account, ordered by most recent delivery time, but you can use the filters provided to refine your search.
Email Log filter | Description |
Sender | Search by the email address (user) that initiated the sending process. |
Recipient | Find emails sent to specific recipients by their email address. |
CC | Locate emails copied to particular email addresses. |
Subject | Search within email subject lines. |
Type | Use the drop-down menu to filter emails by their transaction type:
|
Reference | Search by transaction or reference numbers. |
Date From | Set a start date to filter for emails sent since. |
Date To | Set an end date to filter for emails sent before. |
Email Log grid
The grid in the Email Log's page provides information per email displayed, based on the filters applied. The table below describes each Email Log grid's column.
Email Log grid column | Description |
Sender | The initiating user's email address. This may differ from the "From" address in your email templates. |
Recipients | Lists all main email recipients. |
CC | List all copied email recipients. |
Subject | Displays the email's subject line. |
Type | Displays the type of transaction or notification the email was generated from. |
Reference | Displays the notification type of the transaction's reference number as a clickable link that will open the transaction or notification origin. |
Time | Displays the local date and time when the email was dispatched. |
Click on Export in the top right corner of the Email Log page to generate a CSV file of the Email Log's current results.
Frequently asked questions
Why do my emails come from noreply@unleashedsoftware.com?
Why do my emails come from noreply@unleashedsoftware.com?
As a necessary security measure, emails sent from Unleashed will always use noreply@unleashedsoftware.com as the sender's address. This ensures the validity of the email for the recipient and helps to protect them and their business from phishing or security risks. If a recipient is unable to locate an email you've sent, but it is showing in your Email Logs, ask them to check their spam and junk folders.