If you’ve made a booking but can’t travel due to Covid-19 restrictions
Subject to the limitations on this page below, we will refund you in full (unless explicitly stated otherwise at the time of booking) if you’ve made a booking with us but find yourself affected by one of the following:
It’s illegal for you to travel to your booked cabin from your location
It’s illegal for you to stay in your booked cabin
If you are not in one of the groups above, our usual terms & conditions and cancellation policies apply.
If you test positive before your trip
If you’ve tested positive for Covid-19 at a time that will stop you from travelling or you're having to self-isolate, we will help you amend your travel dates where possible. Please note that this is subject to cabin availability.
If you require cancellation protection for these circumstances, we would encourage you to take the appropriate travel insurance for your trip.
Why you can book with confidence
Where the above circumstances apply and requirements are met, we will always honour your refund.
In response to Covid-19, this year we rolled out new deep-cleaning standards for our hosts, created in collaboration with industry experts. All cabin cleaners commit to adhering to these standards.
Our Cabin Support team is on hand to assist with any questions or problems, both during booking and your stay. We’re here to help.
How to cancel your booking if you can’t travel
If you wish to cancel your booking, please message firstname.lastname@example.org with details of your booking as soon as possible. At that point, our Cabin Support team will help you with the cancellation process.
All cancellation policies are time-sensitive, so please let us know as soon as possible.