Resolving Email Delivery Issues with Unscripted
Email delivery problems can occur for several reasons, such as emails landing in spam folders, being deferred by recipient email servers, or other system-related issues. This article outlines common causes and solutions to help ensure successful email delivery from Unscripted.
Common Causes of Delivery Issues
Emails Marked as Spam or Junk: Some emails sent from Unscripted may end up in recipients' junk or spam folders, primarily due to the spam filters employed by email providers.
Deferrals or Blocks by Recipient Servers: At times, recipient email providers (e.g., AOL or Yahoo) may defer or block incoming emails even though they are accepted and processed by Unscripted’s system. Messages might be delayed but later delivered as the system retries automatically.
Service Interruptions: Temporary service interruptions or delays, such as downtime or maintenance on Unscripted’s servers, can also affect email delivery timelines. In these cases, emails may be delayed until the interruption is resolved.
Best Practices to Improve Email Deliverability
Follow these steps to enhance the chances of your emails being successfully delivered and seen by recipients:
When addressing email delivery problems, follow a step-by-step troubleshooting approach to systematically identify and resolve issues. This method can ensure more efficient resolution and reduce the risk of recurring problems.
Ask Recipients to Whitelist Your Address: Encourage your clients to add your email address to their contacts or safe senders list. This reduces the likelihood of emails being marked as spam.
Craft Natural Subject Lines: Avoid using all caps or overly promotional language in your subject lines, as these can trigger spam filters.
Use Your Domain Email Address: Sending emails from your own domain instead of the default system address can increase trust and reduce the chance of emails being flagged.
Verify Email Processing in the App: If the app indicates that an email has been sent but it's not received, understand that deferrals by recipient servers (e.g., AOL/Yahoo) can occur. No action is needed as the system retries sending automatically.
Verify Technical Information: Gather details such as the platform used (mobile app or web), browser type and version, the specific gallery link, and any error messages. Providing accurate technical details can speed up resolution if support is needed.
Still Having Issues?
If you've tried the steps above and emails are still not being delivered, please reach out to our support team. We're here to help troubleshoot and ensure your client communication runs smoothly. Remember, consistent email deliverability is key to maintaining professionalism with your clients, so don't hesitate to contact us if problems persist!
Before reaching out, gather relevant details such as whether you’re using the mobile app or the web version, browser specifications, gallery links, and any error messages encountered. This information will assist the support team in providing a quicker resolution.