How to Restore Your Subscription and Fix Access Issues
First, Try Restoring Your Purchase:
Temporary service disruptions can occasionally impact your subscription status and restrict access. Here's how to restore your purchase:
Go to My Biz (your home screen)
Tap the settings icon in the top right
Select Advanced Settings
Tap Restore Purchases
If that doesn't solve it, work through the steps below to reconnect with your app store and regain access.
Why Subscription Issues Happen
Temporary service outages (such as cloud service disruptions) can occasionally cause your app to display an incorrect subscription status—for example, showing Pro or Lifetime accounts as Free. While these are often resolved automatically once services restore, a manual app refresh ensures faster resolution.
Service disruptions can also temporarily impact the app's ability to communicate with app stores or servers, but the steps below usually resolve these issues.
Steps to Fix Subscription Access Issues
Step 1: Force-Quit and Restart the App
On iOS (Apple) devices:
Swipe up from the bottom of the screen (or double-click the Home button on older devices)
Find Unscripted in the list of open apps
Swipe it up and off the screen to close it completely
Reopen the app
On Android devices:
Open your device's Settings
Tap Apps (sometimes called "Apps & Notifications")
Select Unscripted from the list
Tap Force Stop
Reopen the app
Step 2: Check for Updates
Open the App Store or Google Play Store and make sure you're running the latest version of Unscripted.
Step 3: Sign Out and Back In
Log out of your Unscripted account in the app, then sign back in and try again.
Still having issues? Please reach out to our support team—we'll be happy to help! 💙
FAQs
Q: I just updated the app and now it's locked.
A: Double-check that your subscription is still active and that you're signed into the same app store account you originally used (not a partner's or secondary account). Then follow the three steps above.
Q: I got a new phone and can't unlock the app anymore.
A: Make sure you're signed into the app store account you purchased the subscription with. If you're logged into a different account, your subscription won't appear. Also confirm your subscription hasn't expired.
Q: I've switched from iOS to Android (or vice versa).
A: As long as both devices are updated to the latest version of the app, your subscription should carry over automatically. If you run into issues, contact us and we'll help you get set up.
Q: Can I use the app on my partner's iPad?
A: Yes, as long as you're signed into the same app store account. If you don't share the same account, message us and we'll help find another option.
Q: Can my partner or second shooter access my saved photoshoots?
A: At the moment, multiple accounts can't access the same photoshoots. However, if you share the same app store account, you can share your login and your team will be able to view them. If not, get in touch and we'll discuss other options.