First, try restoring your purchase directly in the app: Temporary service disruptions, such as issues with cloud services, can occasionally impact the display of your subscription status, leading to restricted access.
Go to your Home screen
Tap the Menu (☰) in the top left
Select App Settings
Tap Restore Purchases
If that doesn’t solve it, work through the steps below to reconnect with your app store and regain unlimited access.
Frequent Causes of Subscription Display Issues
Temporary service outages, such as disruptions in cloud services, can occasionally cause your app to display an incorrect subscription status (e.g., showing Pro or lifetime accounts as Free). While these are often resolved automatically once services restore, a manual app refresh ensures faster resolution. Service disruptions can also temporarily impact the app’s ability to communicate effectively with the store or servers, but following these steps usually resolves those problems.
Steps to Try (Including solutions for resolving subscription issues due to service disruptions)
Step 1: Force-quit and Restart the App
On iOS (Apple) devices:
Swipe up from the bottom of the screen (or double-click the Home button on older devices).
Find Unscripted in the list of open apps.
Swipe it up and off the screen to close it completely.
On Android devices:
Open your device’s Settings.
Tap Apps (sometimes called Apps & Notifications).
Select Unscripted from the list.
Tap Force Stop.
Step 2: Check for updates
Open the App Store or Google Play Store and make sure you’re running the latest version of Unscripted.
Step 3: Sign out and back in
Log out of your Unscripted account in the app, then sign back in and try again.
If none of these steps work, please reach out to a human agent—we’ll be happy to help further.
FAQs
Q: I just updated the app and now it’s locked.
A: Double-check that your subscription is still active and that you’re signed into the same app store account you originally used (not a partner’s or secondary account). Then follow the three steps above.
Q: I got a new phone and can’t unlock the app anymore.
A: Make sure you’re signed into the app store account you purchased the subscription with. If you’re logged into a different account, your subscription won’t appear. Also confirm your subscription hasn’t expired.
Q: I’ve switched from iOS to Android (or vice versa).
A: As long as both devices are updated to the latest version of the app, your subscription should carry over automatically. If you run into issues, contact us and we’ll help you get set up.
Q: Can I use the app on my partner’s iPad?
A: Yes, as long as you’re signed into the same app store account. If you don’t share the same account, message us and we’ll help find another option.
Q: Can my partner or second shooter access my saved photoshoots?
A: At the moment, multiple accounts can’t access the same photoshoots. However, if you share the same app store account, you can share your login and your team will be able to view them. If not, get in touch and we’ll discuss other options.