Payments made through the Apple App Store are handled directly by Apple. This means we don’t have access to your payment details and unfortunately cannot issue refunds ourselves.

If you’ve requested a refund from Apple and they’ve denied it, your next option is to contact your bank. Explain the situation and provide details of the charge—they may be able to help you resolve it.

We know this can be frustrating, and we’re here to support you with any other questions you might have along the way.