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How To Use Email Templates & Automations in the iOS App

In Unscripted, you can customize global email templates as well as manage shoot-specific email automations — all from your iOS app.

Alix Mckenzie avatar
Written by Alix Mckenzie
Updated over a week ago

Email Templates & Automations in the iOS App

Automating your email communication with clients saves time and ensures consistency.

Global Email Templates

Your global email templates serve as the default templates used for every new photoshoot (or “shoot”) you create.

How to Edit Global Email Templates

  1. Go to the My Biz tab in the app.

  2. Tap Templates.

  3. Switch to the Email Templates tab.

From here, you can edit and save your default email templates. Any changes you make will automatically apply to all new shoots created afterward.

Note: Changes to global templates will not affect existing or past shoots.

Shoot-Level Email Automations

You can also customize and schedule emails specific to each individual shoot.

How to Access Shoot-Level Email Automations

  1. Open the shoot you want to manage.

  2. Scroll down to the Photoshoot Tools section.

  3. Tap Emails + Automations.

You’ll see a list of email templates specific to that shoot. Templates with a calendar icon next to them can be scheduled.

How to Schedule an Email

  • Tap the calendar icon next to your chosen template.

  • Set the desired date and time on the Schedule New Email screen.

  • Manage all scheduled emails under the Automations tab in the same section.

Using Dynamic Tags in Email Templates

Dynamic tags allow Unscripted to automatically personalize your emails with shoot- and client-specific details, so your messages always feel personal and professional.

Supported Dynamic Tags

Tag

Description

(name) or (client name)

First name of your client

(client names) or (insert client name)

Client name(s)

(your name) or (insert your name)

Your name as set in your Unscripted profile

(date)

Scheduled photoshoot date

(time)

Scheduled photoshoot time

(location)

Photoshoot location

(insert balance amount)

Remaining balance owed by the client (after deposits, discounts, taxes, and payments)

Tip: If a tag can’t be filled (e.g., no date scheduled), it will remain as is in the email. Be sure the relevant info is set in the shoot details to maximize personalization.

Quick Tips

  • To personalize a template, simply overwrite the placeholder text.

  • Automated scheduling of emails (setting when emails send) is currently available only on the iOS app.

  • Changes to templates apply only to new shoots going forward — existing shoots keep their original templates.

By leveraging global templates, shoot-specific automations, and dynamic tags, you can streamline your client communications while keeping them professional and personalized.

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