Client galleries has undergone a big upgrade and is rolling out in August 2024. The update is focused on delivering on some of the most heavily requested features, and refining the photographer and client experience.

Each gallery now has two forms of access - General Access and Private Access.

Any time you share a gallery with a client via email, you will be creating a unique link for that client which gives them private access to the gallery. For each private link you create, you can independently manage the access settings for that client. This includes watermarks, password protection, download limitations and download resolutions.

As long as a client has their private link, they will not need an account to do things like creating a favourites list, downloading a gallery or downloading a limited number of photos.

The is the public link to your gallery. Here you can manage the settings for everyone who is viewing the gallery without private access.

For example: Let's say you share the gallery with your client and set their private access to include unlimited downloads without watermarks. But you don't want anyone they share the gallery with to be able to download images, so you can set the General Access to have downloads disabled and watermarks on.

Favourite lists are still possible for people who view the gallery with general access. Anyone who tries to create a favourites list will be prompted for an email address. Once they enter that email address, that person will be granted private access. Their private access settings will be inherited from the general access settings.

Similarly, you can set download limits for people with general access. Once they add an image to their download manager they will be prompted for an email address, and once confirmed they will be able to manage their limited downloads through their newly granted private access.

Download limits can now be set for your clients. Once a client has been shared a gallery with limited downloads, they will be able to:

Once a client has already downloaded one or more images, they will not be able to remove those images from the download manager. This is to stop people getting around the limits.

If the client would like access to more downloads, you can always increase their download limit via their private access settings.

Watermarks on the photos that are downloaded through limited downloads are optional. If you want to enable watermarks on your gallery, but disable them on the downloaded photos, you can uncheck the option that says 'Downloaded images have watermarks.'

We've made big improvements to the way we track individual client activity in the dashboard. Gallery view, downloads, and favourites are now individually tracked for every client with private access.

Each time a client hits a major milestone with your gallery (i.e. views it for the first time, creates a favourite list, downloads the full gallery or downloads a limited gallery) you'll get an email update that will take you to our new activity page.

All old galleries will be migrated to the new system. There are a few things that may cause some confusion, here's what you need to know:

Any client that has previously created a favourites list will be given private access to the gallery. Their level of access will be determined by the gallery settings at the time of the migration.

For example: A client has been shared a gallery with watermarks on, and downloads off. They have favourited 10 images. After the migration this client will be granted private access with watermarks on and downloads off, and their favourites list will be visible in the activity tab.

Any client who created a favourites list, and then had downloads turned on for that favourites list, will be given private access and migrated to our new download limit system.

For example: A client has been shared a gallery with downloads off. They created a favourites list of 10 images. Downloads were then turned on for that favourites list. After the migration this client will be granted private access with downloads limited to 10, and their previous favourites list will be automatically allocated to those 10 limited downloads.

Please feel free to reach out to our support team at any time! We will be closely monitoring the rollout of these new features and addressing any issues as they arise.