Fit issues happen. That’s why we offer to make you a new pair of jeans or refund your jeans for 30 days after your pair is delivered.
Here’s the way it works. First, we recommend you try breaking in your jeans for several days. 🚶
Afterwards, if your jeans don’t fit you phenomenally, and you’d like to…
Fix your fit:
First, please fill out our Testdrive Survey. We’ll send you a follow-up email to better understand your fit issues.
Second, please reply to our follow-up email within the 30 day policy window. If you don’t, we can no longer offer to fix your jeans.
Refund your jeans:
First, please fill out our Testdrive Survey. We’ll send you a follow-up email to better understand your fit issues. For customers in the USA, we'll include a return label.
Second, please mail your jeans to us within the 30 day policy window. If you don’t, we can no longer offer to refund your jeans. We'll issue a full refund of your jeans upon reception of your return.
Some fine print:
We’re not tailors per se. We want to make you jeans that fit according to what we offer. So if you’d like to fix your fit, we ask you to keep in mind:
We won’t modify the style of your jeans into one we don’t offer.
We won’t modify the customizations of your jeans into those we don’t offer.
We won’t make adjustments to the design of your jeans that are less than 0.5 inches / 1.25 centimeters.
Questions? No worries. Email us at <care@unspun.io> or chat with us here!