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Editing and Removing Users

Update details, reset passwords, or remove user accounts from your program.

I. Accessing User Management

  1. Open Users: click the gear icon at the top right, then Users.

  2. Choose the user type: Admins, Participants, Evaluators or Hosts. The Custom Fields tab controls registration and profile fields.

  3. Find the user: search by keyword or use + More filters.


II. Available Actions

Open the ⋮ Actions menu on a user's row (or select several users and use the toolbar):

  • Edit: update the user's name, email or profile details.

  • Change Password: set a new password for the user yourself.

  • Reset Password: email the user a link to set a new password.

  • Send Instant Login: email a one-click login link (participants, evaluators and hosts).

  • Add Tag, Send Message, Export.

  • Show to / Hide from community (participants): control whether they appear in the community listing.

  • Remove: delete the user from the platform.

To suspend an account without removing it, use Gear icon → Activity Log and choose Suspend. For admins, switch their Status off in the Admins tab.

Adding users

  • Participants: use Import participants in Users → Participants, or + New participant in a round's Participants tab.

  • Evaluators: use + Add Evaluator in a round's Evaluators tab.

  • Hosts: use Invite Host in Bookings → Hosts.

  • Admins: use + Add Admin in Users → Admins.

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