Admin and SuperAdmins can customize the frequency of sending out reminder emails to their employees to submit their Medical Certification (from 1 to any number of days). Admins also have the option to send out these reminder emails to employees ad hoc.
Currently the certification form upload reminder emails, are always sent out every 7 days for registered users, from the date of request submission. Similarly, the status update reminder email currently goes out to registered users when today's date is 14 days before or 7 days after the request approval end date.
For both these reminder emails, we can now set the frequency (in turns of number of days). A new field has been added to the company configuration setting, to set the number of days (instead of 7) that the admin of a company wants to set.
To access the company Configuration tab, SuperAdmins can go to the blue dot by their name and select the 'Configuration' Tab. Once there, they can update the Reminder Email Frequency by adding the number of days they would like the reminders sent out (ie. for every 3 days, admins would enter the number 3)
This will be a text field that allows numerical value only. This value will be the number of days value set for the frequency of these emails. Value of 0 is not allowed (as we cannot completely turn off reminder emails).
This field will be an optional field. If there is no value entered here, the currently set value of 7 days will be retained as the set frequency.
As always, reach out to the ADA Assist Support team at adaassistsupport@unum.com with any questions!