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ADA Assist Communication Kit

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Written by Ariel Bettes

The following templated materials and resources are designed to help you communicate ADA Assist to your employees. Leverage as many of these templates and approaches as possible to ensure your employees are aware of the ADA Assist solution as they need it.

How to use these resources

Take and customize the communication templates below to deliver your preferred messaging to employees. Replace the bolded text with your company details:

  • Company Name

  • Internal HR Contact

Email Template - Employees who need an ADA Accommodation Request

Thank you for reaching out regarding your request for an ADA Accommodation. We understand this may be a difficult time and we want to make this process as easy as possible.

To support you in filing for an ADA Accommodation, we offer the Unum ADA Assist solution, which is a simple online tool designed to help you submit your request quickly and securely. This easy tool will allow you to request an accommodation and submit a medical certification from your physician to support your ADA request, if required. Once submitted the <Company Name> team will review all requests and follow up accordingly. You can learn more about ADA Assist by reviewing the Employee FAQs

To get started, email <Internal HR Contact> or visit: https://adaassist.unum.com

If you are unable to sign up, or if you have any questions, please contact <Internal HR Contact>.

Email Template - Employees who need an ADA Leave Request

We recently received information that you may be eligible for ADA services based on your <Exhaustion of FMLA Benefits, ineligibility for FMLA Benefits or Denial of FMLA Benefits>. We would love to assist you in submitting an ADA accommodations request if needed and want to make this process as easy as possible.

To support you in filing for an ADA Accommodation, we offer the Unum ADA Assist solution, which is a simple online tool designed to help you submit your request quickly and securely. This easy tool will allow you to request an accommodation and submit a medical certification from your physician to support your ADA request, if required. Once submitted the <Company Name> team will review all requests and follow up accordingly. You can learn more about ADA Assist by reviewing the Employee FAQs

To get started, email <Internal HR Contact> or visit: https://adaassist.unum.com

If you are unable to sign up, or if you have any questions, please contact <Internal HR Contact>.

Email Announcement to Managers, Support Teams etc.

We’re excited to announce that <Company Name> has teamed up with Unum to provide ADA Assist to our employees! Unum ADA Assist is a simple, online tool designed to help employees conveniently request ADA accommodations and allows us to manage requests easily and effectively.

Unum ADA Assist allows employees to fill out a simple, online intake designed to collect all information needed for fair, compliant decision making. Employees can upload supporting documentation, direct message with HR, and stay on track with reminder notifications. You can learn more about ADA Assist by reviewing the Employee FAQs

Employees who would like to make an ADA accommodations request using ADA Assist can email <Internal HR Contact> or visit https://adaassist.unum.com to create an account and submit a request.

Intranet or Benefits Site Promotion

<Company Name> has teamed up with Unum to bring you access to Unum ADA Assist – a simple and secure online tool designed to help you easily and securely request an ADA accommodation. You can learn more about ADA Assist by reviewing the Employee FAQs

To get started, email <Internal HR Contact> or visit: https://adaassist.unum.com

If you are unable to sign up, please contact <Internal HR Contact>.

Email Signatures for HR Team

Need ADA accommodations? Email <Internal HR Contact> or visit: https://adaassist.unum.com


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