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How to create an account and log in for the first time

Step-by-step walkthrough of setting up your account and logging in to ADA Assist for the first time

Written by Cynthia M

ADA Assist Account Set-Up

Step 1: Click on "Create an Account" when it is your first visit.

Step 2: Enter in the required details and click "Submit"

  • Enter First and Last Name.

  • Create your account using either your email address and employee ID <OR> the Last 4 of your SSN and DOB and agree to an opt-in disclosure prior to clicking “Submit”. Each employer has individual configuration for their ADA Assist Solution. That configuration determines which credentials are required for your account creation.

  • If you try to create your account using your email and Employee ID and you get an error message of any kind, delete both fields so they are blank.

  • Then, enter the last four digits of your Social Security Number and Date of Birth.

  • Click “Continue”

Once submitted, a one-time passcode will be sent to the email address you provided. The verification code will come from notifications@unumadaassist.com. If you do not receive the verification code in your inbox, please check your junk/spam folder.

Step 3: Copy the OTP code from the email and enter it into the Code field. Click Verify to proceed.

**You must use the most recent OTP verification code if you have requested multiple. **

Step 4: Create a unique ADA Assist password and click “Submit” to proceed to the login screen.

Congratulations, you have created your account! Now, you’re ready to log in!

ADA Assist Account Log in

Step 1: Enter your email and password

Step 2: Click “Log in” to proceed to your personalized employee solution


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