Skip to main content

How to request a consultation with an ADA expert

Written by Cynthia M

*Please note there are fees associated with Unum ADA Assist Consulting services. Please send us a chat if you have any questions or if you'd like to discuss further. *

There are two pathways in the ADA Assist Solution that you can take to request consulting services.

Pathway 1

Step 1: Click "Pending Decisions" in the left side navigation panel.

Step 2: Search for the employee by name in the search box and/or find the employee name in the list view.

Step 3: Click the paper icon on the far right of the employee's name to review the detailed request.

Step 4: Click "Get Help" located in the banner at the top of your screen.

Step 5: Type your question(s) and contact information in the box provided. Upload documentation related to the request. Click "Submit".

Pathway 2

Step 1: Click "Decision Guide" from the left-side navigation panel.

Step 2: Click "Get Help" located in the banner at the top of your screen.

Step 3: Type your question(s) and contact information in the box provided. Upload documentation related to the request. Click "Submit".

Did this answer your question?