What is the Meeting Feedback Score (Avg.) Metric?
The Meeting Feedback Score (Avg.) reflects the average score given by clients (on a scale of 1-10) when they respond to post-meeting feedback surveys in the last 14 days. It allows coaches to measure client satisfaction with their meetings and identify opportunities to enhance the meeting experience.
Learn the basics, including how it's calculated here.
Key Takeaway
The Meeting Feedback Score (Avg.) provides a clear measure of client satisfaction with your meetings. By monitoring this metric, you can identify areas for improvement, celebrate successes, and continuously enhance the value of your coaching sessions. Whether you run group sessions, 1-on-1 coaching, or cohort programs, client feedback is essential for driving program excellence and retention.
Why is this Metric Important?
The Meeting Feedback Score is a direct indicator of client satisfaction and the value they perceive from your meetings. Here’s why it matters:
Gauge Meeting Quality:
High scores reflect positive client experiences and effective sessions.
Low scores may signal areas for improvement in content, delivery, or structure.
Track Client Satisfaction Trends:
Consistent feedback scores help you monitor whether client satisfaction is improving, steady, or declining over time.
Identify Actionable Feedback:
A sudden drop in scores can highlight specific meetings or patterns that need attention.
Improve Program Value:
High meeting feedback scores are often linked to better retention and client progress, reinforcing the quality of your coaching programs.
How to Use the Meeting Feedback Score Metric
Review Low Scores
Identify meetings with below-average scores and analyze possible reasons.
Follow up with clients who provided low scores to gather qualitative feedback:
“Thank you for your feedback! I’d love to hear what we could do to make these sessions more valuable for you.”
Celebrate High Scores
Use high feedback scores as validation that your coaching is meeting or exceeding client expectations.
Share positive feedback to build confidence among clients and showcase program value.
Track Engagement Across Events
Compare feedback scores across different types of sessions (e.g., 1-on-1s, group programs, Q&As) to understand which formats resonate best with your clients.
Spot Trends Over Time
Regularly monitor the metric to see if scores are trending up, down, or remaining steady.
Use this data to make informed changes to meeting structures or content.
Examples of Using the Meeting Feedback Score Metric
Case 1: Sarah – Group Coaching Sessions
Sarah runs weekly group coaching sessions for small business owners.
Feedback Insights: Sarah notices her average score is 8.5 over the last 14 days. While most clients rated sessions highly, 2 responses gave scores of 6.
Action Plan:
Sarah sends a quick follow-up survey to the clients who gave lower scores:
“Thanks for sharing your thoughts! I’d love to know how I can make our group sessions even better.”She learns that some clients prefer more time for Q&A and implements this change in her next session.
Outcome: The following week, Sarah’s average score improves to 9.2, and clients express appreciation for the added Q&A time.
Case 2: Tom – 1-on-1 Leadership Coaching
Tom conducts 1-on-1 leadership coaching sessions with executives.
Feedback Insights: Tom’s average score is 9.7, with most clients rating their experience as excellent. However, one client’s score of 7 stands out.
Action Plan:
Tom reviews the client’s session notes and reaches out for a quick check-in:
“Hi [Client Name], I noticed you shared a 7/10 rating for our last session. I want to ensure I’m supporting you effectively. Is there something specific I can adjust for our future meetings?”
Outcome: The client shares that they would like more actionable takeaways at the end of sessions. Tom incorporates this into his follow-ups, improving client satisfaction.
Case 3: Emma – Habit-Building Cohort Program
Emma runs a 6-week habit-building cohort program with weekly group sessions.
Feedback Insights: Emma’s average score is 7.5, lower than she expected. After reviewing the data, she notices most low scores come from the first two sessions.
Action Plan:
Emma introduces a pre-session survey to better understand client expectations.
She adjusts the session content to include more hands-on activities and goal-setting exercises.
Outcome: Clients rate subsequent sessions higher, and Emma’s average feedback score improves to 8.8.