When you contact the Updox Support team, you must provide the four-digit Support PIN to verify your account. A Support PIN is automatically generated when you sign in to Updox for the first time.
View your Support PIN
The Support PIN
is hidden by default. Select your name in the lower left corner and then select the crossed-eye icon .
The Support PIN appears, and the crossed-out eye icon updates to an open eye icon. Once the PIN is validated by the Support representative, a new PIN is generated.
When you select the open eye icon, the PIN is masked with XXXX.
Important: Do not give your support pin to anyone outside of the Updox support team.