Where are Fax Settings?
In the Inbox, select Admin in the top right corner.
Select Fax Settings.
Note: Only admins can see Admin. If you don’t see it, ask an admin at your practice for help.
Where can I find my practice’s fax number?
Your fax number appears at the top of Fax Settings. If your practice has more than one fax line, every line is listed there.
What can I set for each fax line?
Setting | What it does |
Nickname | A name to help your team tell your fax lines apart. Only your practice sees it. Patients and other offices don’t. |
Route To | Automatically sends incoming faxes on this line to the fax queue you choose |
Tags | Adds a colored tag to incoming faxes on this line, so they’re easy to spot and sort in the Inbox |
How do I change a fax line’s settings?
Go to Inbox > Admin (top right) > Fax Settings.
Find the fax line you want to change.
Update the Nickname, Route To, or Tags.
Select Save.
Important: Your changes aren’t kept until you select Save.
If you need to add a new fax line, you will need to speak with a support agent.
New fax lines can not be added on the customer's end.