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FAQs
Frequently asked questions
20 articles
What is an “Upgrade Program”?
What information is needed to apply?
Is Upgraded available outside the US?
Can I upgrade early or late? If so, are there any fees?
What if I lose my device or it's damaged?
When I upgrade, do I have to get a specific model, or can I choose?
What happens if I don't upgrade?
What happens with my old device? Do we send it to you, someone else or just keep it?
If I forgot to wipe my computer before sending it back, what happens? What happens to my data?
Is it easy to transfer data and apps to the new device?
How do you handle returns?
Why are monthly payments required?
Is this a lease?
Who is Citizens Pay?
How will this affect my credit report?
How do I make payments for my Citizens Pay Line of Credit?
How do I contact Citizens Pay for questions regarding my line of credit?
Can I cancel my order?
Why was my credit application declined?
Does Upgraded offer student discounts?