Nowadays, companies can't rely on just having a great product and services. To stand out in a crowded marketplace, it's about building quality relationships with your customers. Since it's often the service and aftercare that truly make and impact, it's critical that Customer Relationship Management (CRM) remains an ongoing focus.
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​https://www.klipfolio.com/blog/why-building-customer-relationships-is-so-important
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By Jonathan Milne for Klipfolio
​https://twitter.com/jonathanmilne
​https://www.linkedin.com/in/milnejonathan/