The pressure for teams to be resilient is more urgent than ever as we’re entering a new year with new quarterly targets and milestones. Unfortunately, for every Apple there are just as many — if not more — examples of organizations that discovered, after the pandemic struck, that their teams did not have the necessary skills. That has left many business leaders wondering what they can do now to build resilience. To start, leaders need to ask some tough questions to determine whether their teams have what it takes to qualify as truly resilient.
By Keith Ferrazzi Mary-Clare Race Alex Vincent for Harvard Business Review
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