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Contract Management Guide

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Written by Caroline Gregorio

Overview

The Contract Management feature allows you to create digital rental agreements that guests must review and sign during the Online Check-in process.

Once a contract is assigned to a property, signing it becomes a mandatory step before the guest can complete the Online Check-in.


2. Creating a Contract

From the left-side menu, go to:

Left-side menu → Online Check-in → Contract Management

Click Add Contract.


Configure your Contract

When creating a contract, you can configure:

  • Contract name

  • Contract status (Active/Inactive)

  • Legal Entity Details

  • Contract content

  • Available languages

  • Signature

  • Assigned properties

Once completed, click Create.

Assigning Properties

A contract can be assigned to:

  • All Properties

  • One or more specific properties

Only guests staying at the selected properties will be required to sign that contract during Online Check-in.


Creating Multiple Contracts

There is no limit to the number of contracts you can create.

This allows you to:

  • create different contracts for different properties;

  • use different legal terms depending on the property or owner.


Reusing Existing Contracts

If you already have a contract configured, you do not need to create a new one from scratch.

You can duplicate an existing contract and make only the necessary changes, saving time while keeping the same structure and formatting.

This is especially useful when only small changes are required between properties.


3. Contract Signature During Online Check-in

Once a contract is assigned to a property, it automatically becomes part of the Online Check-in flow. Guests must review and sign the contract before completing their registration.

If a contract is assigned to the property, the Online Check-in cannot be completed without accepting it.


4. Viewing a Signed Contract

Once the guest completes the Online Check-in, a copy of the signed contract will be stored.

In the side menu, go to Online Check-in → Registrations.

  1. Find the reservation or the guest. You can use the filters to find it faster.

  2. Tick the box next to each registration you want to download documents from. You can select just one or several at once.
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  3. Click Download documents.
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The download includes the signed contract and the Online Check-in receipt.

💡 Tip: if you need documents for many reservations, select them all at once and download them in a single step, so you don't have to go one by one.

The signed contract can be downloaded at any time for future reference or legal purposes.

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