Overview
After you’ve picked orders and packed them in preparation for shipment, it’s time to purchase the shipping label. This guide outlines navigating the Order and New Shipment pages to create shipping labels in Lister.
Table of Contents
Video Guide: How to Use Pack Mode and Ship Orders
Order Page Overview
Click on any order from the Orders Manager or the Shipments Manager to see an overview of your buyer’s order. The Order page is divided into six sections outlined below:
Action Bar: Common workflow actions in order processing
Order Items: Details on each item within the order
Order Details: Information on the status of the order and buyer shipping details
Shipments: A History of any shipping or return labels purchased for the order
Events: Detailed history of all events from the moment payment was made onwards
Notes: Internal notes about the buyer’s order
Action Bar
The Action bar has six buttons for quickly accessing standard tools and pages used in the order fulfillment process.
Back: Returns to the previous page (Typically the Order Manager or Shipments Manager)
Print Pack Slip: Opens the print options pop-up for printing an order pack slip
Pack Order: May or may not be present based on your Pack Mode workflow. This button navigates to the order packing screen to confirm each item is correct. If the order has already been packed via Pack Mode, this button will not be present
Create Shipping Label/Create Return Label: Navigates to the New Shipment page or creates a return label for the buyer if the order has already been shipped
Mark as Fulfilled/Mark Picked Up: Manually set the shipping status of an order to fulfilled (or picked up, if local pickup) without purchasing a label
Archive Order: Hides the order to prevent it from showing up on pick lists
Order Items
The Order Items section details each item within an order:
Items: The main listings picture and title appear in this section, along with the Product ID and SKU. Click the title to navigate to the associated Product page
Channel Item ID: Marketplace listing number. Click to view the listing on the associated marketplace
Picked/Packed Status: Shows the current status of the item as it progresses through the Digital Picking and Packing workflows
Inventory Location: If the item has not been picked via Digital Picking, the current inventory location will display here.
Price: Indicates the number of items purchased and price per unit
Order Total: Shows the order subtotal, shipping, handling, tax, donation (Shopgoodwill only), and grand total
💡 Operational Tip: If using Digital Picking, the inventory location will be removed once picked, but the location history will still be visible on the Product page’s Event Logs.
Order Details
This section provides additional details on the buyer and order:
Order Date: The date the order was placed. Note this may not necessarily be the same as the Paid Date if the order contains an auction listing. Paid date will always show in the Order Event logs
Order Status: This displays if the order is open, canceled, or archived
Payment Status: Current payment status of the order
Fulfillment Status: Shows the current status of the order
Ship To: Buyer’s mailing address. Click the pencil icon to make edits.
Customer: Shows either the buyer’s marketplace name or email address
Channel: Displays what marketplace (aka channel) the order was purchased from
Chanel Order ID: Marketplace order number
Secondary Order ID: An additional marketplace order number (typically for Shopify and eBay orders)
Shipments
This section displays a history of shipping or return labels created for the order:
Service: Displays the carrier and service level for the shipment
Status: Current delivery status of the shipment
Parcel Details: Shows the length, width, height, and weight selected for the package when the shipping label was created
Tracking Number: Links to EasyPost’s tracking page for the shipment
Label: Options to view or reprint the shipping label
Actions: Refund a shipping label or begin the claims process if the package was insured via Shipsurance
Events
This section provides a complete report of all actions taken on the order.
Notes
The notes section of the order page is used to relay important information about the order. For example, if a buyer reaches out requesting a specific service level (for example, requiring signature confirmation), your customer service team adds these details to the notes section of the order page. These notes are visible on the Orders, Packing, and New Shipment pages.
How to Start a New Shipment
Once the order has been packed and each item has been verified, click the “New Shipment” button from either the top of the Orders Manager or Shipments Manager page:
On the next page, scan or type a Product SKU from the order or the order number from the top of a printed Pack Slip. Review the shipment details and purchase a shipping label, as described in the following sections.
New Shipment Page Overview
The New Shipment page is broken into six sections to review before purchasing a shipping label. Below is a brief description of each section, followed by further details on what each option controls:
Package Details: Verify the weight, size, and any special handling for the shipment
Destination: Shows the buyer's address
Sender: Your address where the order is shipping from
Order Summary: Shows details on each item within the order
Order Notes: Any internal notes about the order
Rates: Shows all available shipping services and rates to ship the order. Select the desired service and click “Buy” to purchase the shipping label
Package Details
This box controls the box size, weight and any special handling, insurance or international customs needs. For the majority of domestic shipments, boxes 1, 3, and 4 (described below) are the most likely ones that will need review before purchasing a shipping label.
Box: Select a box from the dropdown, or enter the dimensions in box 3
Add Another Package: If additional packages are needed to ship the order and they weren’t selected during packing, this option adds a new package to the shipment. Click here to read about shipping a multi-piece shipment
Shipping Dimensions: Override to change the length, width, and height of the package
Parcel Weight: Enter the weight of the package in this field. If you have a USB scale connected to Lister Connect, press the scale icon to automatically import the weight
Declared Value: Package value for shipping insurance. Click here to learn about package insurance
More Options: This button hides or shows boxes 7-12
Special Rates: Click this button if you want to use USPS Media Mail to ship an item
Label Date: Override today’s date if you will be shipping the order in the future
Delivery Confirmation: Signature Confirmation options for the package. This can be automatically set based on the order value in the Admin>Shipping Settings page
Hazardous Material: Option for marking a package as containing hazardous materials like lithium-ion batteries
Packed By: Shows the user that packed the order or assigns a user if one was not previously selected
Intercom Duties and Taxes: For international shipments only, this option controls the customs options for the order. Click here to learn more about shipping internationally
Destination
This box allows you to make edits to the buyer's shipping address at the point of label creation or add customs details for international shipments.
Destination: Buyer’s name, phone number, and address, as reported by the marketplace
Add Customs Info: Click to add details about the order if shipping internationally. Click here to learn more about international shipments
💡Operational Tip: If a buyer requests an address change before the label is purchased, we recommend editing the Order page instead of the shipment page to reduce unnecessary rate calls to EasyPost.
Sender
This box allows you to override the return address for a shipment. In most cases, this box won’t need to be changed.
💡Operational Tip: This address is automatically populated from your Admin>General settings page. If you need to update your shipping address permanently, do so from this settings page.
Order Summary
This section provides details of each item in the order and buyer details.
Marketplace Order Number: Displays the marketplace order number
Shipment and Order Details: Shows the buyer-selected shipping method, order total, purchase date, and a link to return to the Order page.
Item Details: Information on each product within the order
Order Notes
This action displays any internal notes about the order and is used to leave additional notes if needed.
Rates
This section displays all available rates to ship the order. Once you’ve confirmed the service level, click “Buy” to purchase and print a label.
Insurance Information: If additional insurance was selected for the shipment, details will show at the top of the rates box
Service: Displays all available rates to ship the order. The cheapest available rate will be indicated with a “BEST RATE” label
Buy: Click the green “Buy” button, or use the keyboard shortcut CTRL+ENTER to buy your label
💡Operational Tip: If no rates are displayed, review our help center guide below!
Printer problems? Check out our help guide!
How to Reprint a Shipping Label
Navigate to the Orders page and click the "All" tab at the top of the page
Search for the order
Click the order in the search results
Scroll down to the "Shipments" section and click "Print" next to the label to be reprinted
Related Guides
Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6 pm ET, Monday to Friday