Overview
Let's say an item comes in that needs to be authenticated before being listed for sale. Typically, high-value items are the ones that need to be authenticated and also the ones the suppliers eagerly wait to arrive. You may already rely on email and phone calls to communicate this to the suppliers, but you should use a hold to acknowledge within the manifest to indicate the reason for the delay.
Adding a hold is just like any other processing action for manifests and can be done per item or in bulk.
Table of Contents
How to Hold Individual Items
Click the comment icon in the review column
Enter a reason why the item is being placed on hold
Optional: If you use Authenticate First, click the “Authenticate” button instead of manually selecting a hold reason to put the item on hold
How to Hold Items in Bulk
Use the left column checkboxes to select multiple items
At the top of the manifest, a set of bulk action options will appear. Click “Hold”
Create or choose a Hold reason
Optional: If you use Authenticate First, click the “Authenticate” button instead of manually selecting a hold reason to put the items on hold
How to Unmark an Item on Hold
If an item was previously manually placed on hold, you will need to undo the hold action before you can accept or reject the item.
If an item was placed on hold and processed via Authenticate First within Lister, the manifest item will automatically update to accepted or rejected once authentication has been completed.
Click the undo icon on the line item From here, the item can be accepted or rejected
Related Guides
Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6pm ET, Monday to Friday