A: We recommend that you do the following:

  • Check with any neighbors/family members who may have received it on your behalf.
  • If someone picked it up from the post office for you, see if they have it. 
  • Verify that you provided us with the correct shipping address.
  • Make sure that it wasn’t left in the mail room or with the doorman/receptionist.
  • Contact your local postal service, as they might have more information on the whereabouts of your order.

If you’ve tried all of the above and are still unable to locate your shipment, please contact our customer support.

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