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Logging in and help if you need it

Discover the simple steps to log in and start learning

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Written by Ian
Updated over 4 months ago

šŸ” Can’t log in? Try this:

  • Use your username or registered email.

  • Double-check for typos and make sure Caps Lock is off.

  • Passwords are case-sensitive.

šŸ” Forgot your password?

  1. Click ā€œHaving trouble signing in?ā€

  2. Select ā€œI’ve signed in before and forgotten my login detailsā€

  3. Enter your email address (must be unique to you).

  4. Check your inbox (and spam/junk) for a reset link—it’s valid for 1 hour.

  5. Click the Reset Password button.

  6. Enter and confirm your new password.

  7. Log in with your updated credentials.

ā“ Still stuck?

  • If you selected ā€œI’m new and don’t know my loginā€, contact your manager.

  • If you selected ā€œI have another problemā€, use the chat or email support@upskillpeople.com.
    ​

šŸ“© For faster help, tell us:

  • Your name and username (never your password)

  • Your company

  • The platform name (shown at the top of your browser)

  • What you need help with

āš ļø Common issues:

  • Wrong or unregistered email

  • Expired reset link (older than 1 hour)

  • Missed email (check spam/junk)

  • Logged into the wrong platform

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