We strive to provide high-quality items that exceed your expectations.
All items are either box fresh or previously rented by our Upstream community go through a fully managed quality controlled, cleaning and renewal process, with every item sent out in elevated packaging and next-day delivery - providing a luxurious secondary experience.
In the rare event that an item doesn’t arrive as expected, please make sure you take pictures as soon as it arrives and contact our team within 24 hours via the app for assistance