As a member, we ask you to look after your rental as if it’s your own, but understand wear and tear is inevitable, so if an accident happens please immediately let a member of our team know via the app.
If the item is lost, stolen or if the repair costs more than £50, Upstream has the right to charge you for the total estimated replacement value of the item as outlined below:
First time: 50% of Retail Value
Second time: 75% of Retail Value
Third time: 100% of Retail Value and membership cancellation
We will always attempt to contact you to resolve, before charging your card.
You are liable for the item for the full duration of your streaming (rental) period - from the moment the courier has delivered it to you (including delivery to a 'safe space' nominated by you); until the moment you have returned it via a DPD Drop Shop. You are also liable if on receipt of the returned item, we discover that the item has major damage or replaced with a different item