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{Issues} - The AI features won't work
{Issues} - The AI features won't work

Why can't I activate Upword's AI tools/Audio?

Updated over a month ago

Hello learners!

First - we apologize. We aim to serve you well 100% of the time and provide exceptional value while you read and learn. We'll get there!

Our AI features are limited in some ways:

  1. We do not support documents above 20 pages for Basic and over 100 pages for Pro.

  2. We don't support documents that are not text-based. Meaning, if your doc is full of images, graphs, formulas, etc. with too little text, Upword won't be able to help.

  3. When complex OCR is required, our AI features take more time than usual due to a longer processing time. Some very blurred, scanned, and old docs may fail here as well.

  4. We only support English-based documents with our AI powers. You can still upload other language docs and manually summarize them.

As mentioned, we do apologize if you had a bad experience, we thank you for your understanding and patience.

We are working our a** off to make sure we provide the best reading & summary creation experience in the world. Soon to be a reality.

If you have any issues with the AI features, don't hesitate to reach out via chat. We are always here for you.

Cheers,

The Upword Team

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