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When days/times are blocked in your Virtual Shop

Troubleshooting guide to address a blocked Virtual Shop calendar

When days/times are blocked and not available for booking in your Virtual Shop and you can't figure out why, here's a troubleshooting guide on what needs to be set in various spots on the app:

Preferences > Calendar > External:

  1. Sequential booking

    1. unless you only want force your clients to only book the next open slot, make sure sequential booking is turned off

  2. Thresholds

    1. make sure they are set correctly

      1. the number of jobs your shop can handle at any one time by the type of job (if your shop is only 'in shop' or 'in field')

      2. how many 'in shop' jobs; how many 'in field' jobs; how many overall (if your shop offers both 'in shop' and 'in field' jobs)

  3. Select times for each day - make sure you've actually enabled times to be booked

  4. Buffers - check "Customers must book a job at least.....day in advance" to make sure it sets up a buffer that you are comfortable with

Preferences > Calendar > Internal:

  1. Check that your Operating hours are accurate

Products/Services (side menu):

  1. Estimated Durations

    1. make sure they are set correctly and ONLY reflect actual working hours needed to complete the task

    2. set within each service price point (click into a service and 'edit')

2. Make sure Virtual Shop is toggled on at the service level

3. Make sure "Public" is selected at the category level

4. Make sure days are enabled at the category level

4. Make sure threshold is set correctly at the category level

ADD > Event (on any page across the top)

  1. Meeting events

    1. this can lower the number of employees and thus jobs/times available to be booked

    2. for example: if threshold is at three and you have a team meeting (Event) set, then no jobs will be able to be booked for that time period

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