The Message Center is one stop shopping for a business's external customer communication as well as internal employee communication (this is an Enterprise-only feature). You can access the Message Center near the top of the side menu. Within the Message Center you can toggle between SMS (text) and Email.
NOTE: The Message Center can also be accessed by clicking the message icon 
in the top right of any job, proposal, customer, payment, order and subscription page.
Message Center:
Customer side
view all 'sent' and 'delivered' messages (Inbox folder)
'sent' means it was sent out of Urable successfully
sent status is coming from the Urable platform
'delivered' means it hit the customer's receiving email/text platform
delivered status is coming from the receiving platform
view all 'queued' messages (Queued folder)
houses all queued up automated text or email messages
short-term (reminder) and long-term (follow up)
view all 'undelivered' messages (Undelivered folder)
click on message to see why it could not be delivered
within each is a link to a webpage that explains why it was not delivered
set up a notification for undelivered messages in notifications section
Employee side
Internal chat with employees
Enterprise only feature
Each employee, regardless of role, will have access to this chat
Messages can be sent to entire group or individual employees (cannot combine employees to make groups yet)
Can also add images to your messages
All notifications will be push notifications
These notifications can be turned on/off in notification preferences
Two-way Texting:
purchase your own phone number for unlimited two-way texting
$35 per month for Express/Pro plans (included with Enterprise plan)
"Select phone number to unlock two-way texting" (Message Center main page)
takes you into phone number selection page (select randomly generated number, refresh for new numbers, search for specific numbers/letters
cannot port in an existing phone number that you currently own
brought to 'activation' page ($35 for express/pro; included with Enterprise)
initial payment prorated and will then match up with the Urable subscription billing cycle
review process should take about 3-5 business days
Statuses throughout the process will be:
Pending review
In review
Verified
*If 'Rejected' or 'Pending' for an excessive period, reach out to us and we will help you sort that out
TWO-WAY TEXTING STATUSES:
*TWO-WAY TEXTING TIDBITS:
without two-way texting, when you send an automated text from Urable it is sent from Urable's platform number and the customer cannot respond to it. It is one way communication just from your business to your customer. If you sign up for two-way texting, then when you send a message (whether an automated reminder message or a one-off message) the customer can respond to it. Just like when you text on your phone
you can't send out any manual messages from the platform number, you would need to activate a phone number to unlock the ability to text with your customers
when you send a message through the message center, your message center number comes up on your customer side, not your personal number
your two-way texting number will not replace the business phone number you have listed in your business profile
to cancel two-way texting go to Billing in the side menu, click and drag left where it says 'two-way texting' and a delete button will appear for you to click
once you cancel you will lose your unique two-way texting number
you will revert back to Urable's platform number that everyone else uses
if you do business in a crowded market, this may get confusing for customers as they will get automated reminder texts from the same number for all Urable businesses in the area
Voice Calling:
once a toll free phone number is selected, voice calling comes available
you must click into Voice Settings and enable voice calling for this function to activate
you can accept incoming calls and make outgoing calls
Voice Settings allow you to further customize how calling functions work in your account
create a custom text or recorded voicemail
select employees who can make calls
select employees who can receive calls
you are able to block phone numbers