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Reminder Messages for Repeat Jobs

So as not to inundate your customer, here is how short-term reminder messages are handled with repeat jobs:

  • First job in the series will get all (4) reminders, if toggled on:

    • Job Scheduled

    • Job Reminder (send up to 3)

    • Job Completed

    • Rate & Review

  • For all future jobs in the series, just the "Job Reminder" message and "Job Completed" message are kept on by default

  • When a repeat job is rescheduled:

    • if the "Job Reminder" toggle is "on" for this job and there is a schedule change, the "Job Scheduled" message will be triggered to go out on that next job

    • if the "Job Reminder" toggle is "off" for this job and there is a schedule change the "Job Scheduled" message will not be triggered to go out on that next job

    • ****The logic is that if a customer does not want "Job Reminder" messages, they also do not want "Job Scheduled" messages. It's a funny little thing but that is the reason it is set up this way.

    • NOTE: the "Job Reminder" message won't be auto deployed with a schedule change if you are within the timeframe in question (for example, it is a 24-hour reminder but the job is rescheduled within the 24 hour timeframe)

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