Updates in Urable will often require the customer to update both the mobile app and browser versions. Sometimes, when troubleshooting, customers will be required to uninstall and reinstall, refresh, or retrigger the app. The following are tips for how to do each of these:
To uninstall the app
click and hold on phone screen until apps jiggle
then click on the app to delete the app in question
use when you want to get rid of an old version of the app
To reinstall the app
go to App Store or Google Play Store
reload the latest version of the app
use when you want to use the newest version of the app
Hard refresh on the browser
Command + Option + R (Mac & Safari)
Command + Shift + R (Mac & Chrome)
Control + F5 or Shift + Control + R (PC & Windows)
use to make sure you are on the latest version of Urable on your browser
To retrigger the app
use the three dots in the top right of the job and click 'edit'
switch from In shop to In field and then back to in shop and save it
use when you want to reset the app after a change was made that is not being reflected