Get notified WHEN a message is "Undelivered":
NOTIFICATIONS
The best way to immediately be alerted when a message has been 'undelivered' is to set up a notification in the "Notifications" section
click "Notifications" bell in upper right
near the top under "Messages" toggle "on" "Undelivered" Messages"
make sure to also allow "notifications" from Urable on your cell phone
as soon as a message status changes to "Undelivered" you will be notified
Tracking "undelivered messages":
"UNDELIVERED MESSAGES" FOLDER
Viewing ALL "undelivered messages"
"Undelivered messages" will appear in the "Undelivered" folder in the side menu of the Message Center (they will appear in descending order by date)
Viewing "undelivered messages" by CUSTOMER:
go to a customer's profile page and click the Message Center icon in the top right to be taken to this customer's messages in the Message Center and click "Undelivered" for this customer's undelivered messages
Find out WHY a message was undelivered:
Go to the Message Center in the side menu
Click the "Undelivered" folder and click either email or SMS (text) at the top
Click on the undelivered EMAIL message and there will be a "Reason" it was undelivered
Click on the undelivered SMS (TEXT) message and then click the link to see the "Reason" it was undelivered
